Servicing & Maintenance

At Industar, we are committed to impeccable customer service, even after you have received your electric tow tugs. This is why we are proud to offer tow tug servicing and maintenance that ensures your equipment continues to work efficiently for longer. So, how can we help you with service and maintenance options that put our customers first?

36-Month Warranty

As standard, V-Move tow tugs come with a 12-month manufacturer warranty. This warranty is provided by Verhagen Leiden, and should you have issues with your unit during this time, then Verhagen will endeavour to fix/replace components that have failed.

However, we offer an extended warranty at Industar for V-Move tow tugs, should you choose to opt for this. Extended warranties are priced on a unit-by-unit basis and can include a 2nd or a 3rd year following on from the manufacturer’s 1st year warranty. This means you can make the most of your tow tug with the peace of mind that if there are any issues, Industar will help you fix them.

No Maintenance Contracts

At Industar, we don’t believe in maintenance contracts, as we don’t think they benefit our customers. Verhagen Leiden tow tugs are low-maintenance products that are finished to a high quality but with simplicity built-in. Therefore, we are confident that you will not experience enough maintenance or service issues to warrant a contract being in place. Simply rely on us to come out and service your V-move tow tugs as and when needed.

On-Demand Tow Tug Servicing

It is recommended that your Verhagen Leiden tugs are serviced at least every 12 months. However, it is not mandatory. Some customers choose to service their equipment more than once a year, whereas others have yet to have a service after many years. This is your judgement call to make, and we won’t pressure you into arranging a service that may not be necessary!

When you want a service or equipment check-up, you need to let Industar know. Servicing can be done either on-site or off-site when it is convenient for you. Like maintenance contracts, Industar doesn’t offer service packages. Tying customers in for the long term in exchange for discounted labour and parts doesn’t seem right to us!

Find Out More About Our Tow Servicing

If you want to know more about our service and maintenance options, don’t hesitate to contact our friendly team today. We’re on hand to answer your questions and help with advice and guidance on how we can best help you. Alternatively, learn more about us and our tow tug range on offer.